Contact VORTOPT

For order questions, product documentation, installation information, or a return request, contact us and include the product model and order number when applicable.

Customer support

Email: service@vortoptwaterfilter.com
Phone: +1 (520) 314-5241

Mailing address

FENLO LLC
6729 Alan Dr
Denver, CO 80221
United States

Please do not email passwords, verification codes, payment-card numbers, or other account credentials.

Last updated: October 16, 2026

What we can help with

VORTOPT support can help identify a product or replacement filter, locate available product documentation, review an order question, and explain the published shipping, return or warranty process. For compatibility questions, send the complete model name and a clear photo of the product label or installed connection when available.

Information that helps us answer accurately

  • Order number, if the question concerns an existing purchase
  • Exact VORTOPT model and selected option or color
  • Photos showing the full product, label and relevant connection
  • A short description of what happened and when it began

For a damaged or leaking product, stop use when continued operation could cause damage and include photographs before discarding packaging or components. Support information does not replace a qualified plumber, electrician, laboratory or local water authority when a question involves installation safety or source-water quality.

Before contacting us, you may also review the VORTOPT FAQ, shipping policy, returns information and warranty support page.