Returns and Refunds

30-day return window

You may request a return within 30 days after receiving your item. Eligible items must be unused, in the condition received, in the original packaging, and accompanied by proof of purchase.

Start a return

Email service@vortoptwaterfilter.com before sending anything back. Returns require prior authorization. We will provide the approved return destination and instructions. Items sent without authorization may not be accepted.

Damaged, incorrect, or defective items

Inspect your order when it arrives and contact us promptly if it is damaged, defective, or incorrect. If we confirm our error or a covered defect, we will provide the appropriate return or replacement instructions and cover the authorized return shipping.

Change-of-mind returns

For an eligible return that is not caused by our error or a covered defect, the customer is responsible for authorized return shipping. Original outbound shipping charges are not refundable. We do not charge a restocking fee.

Filters exposed to water

Filter cartridges or systems that have been installed or exposed to water cannot be returned for change of mind. This does not limit a claim for an item that arrived damaged, incorrect, or defective.

Refunds

After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. We normally complete our internal processing within five business days after inspection; your payment provider may require additional time.

Exchanges

The quickest exchange process is to complete the authorized return, then place a separate order for the replacement item.

Last updated: October 16, 2026